At the Bidvest Laundry Group, we’re in the business of providing solutions that best meet the needs of our customers. One of those solutions is the On-Premise Laundry (OPL) as offered by Montana Laundries, a division of the Bidvest Laundry Group. Businesses with on-premise laundries definitely enjoy more convenience and control over how their laundry process is managed.
Read on for frequently-asked questions about the setup and day-to-day running of an OPL…
Which industries/sectors is an OPL best suited to?
An OPL is suited to any industry where there is a need to wash medium-to-large volumes of linen and/or garments within the quickest turnaround times possible. OPLs are also best suited to industries that require their laundering to adhere to stringent standards and procedures (HACCP compliance), infection protocols and stock controls (where items cannot leave the premises).
Montana Laundries offers real-time, full turnkey laundry solutions to the healthcare, hospitality, mining, industrial and general manufacturing sectors, with 52 on-site laundries in operation at present. Our processes are bespoke and uniquely suited to a customer’s particular needs, with solutions that include the supply and maintenance of laundry equipment, all handled in-house, complete with installation and on-site team.
How is the need for an OPL assessed or determined?
An OPL is not an everyday, quick sell. It involves significant capital investment from the supplier’s perspective in terms of equipment and labour, hence the need for the customer to commit to a fixed-fee contract (usually 3 years or more).
An OPL is also not sold solely on a cost or pricing factor alone, nor is it necessarily a matter of size or space availability. Mainly, it’s about assessing the volume of linen or number of pieces that need to be laundered, on average, per month, as well as determining the overall level of convenience an on-site setup could afford the customer.
To assess the need, we usually ask a potential customer for a six-month history of pieces processed so we can work out an average over that period – including what in particular needs washing, the weight of the fabric etc – before determining how many kilograms need to be washed per hour and whether the laundry would need to operate for 12 or 24 hours, which then allows us to work out the equipment and on-site team requirements. All of this then reveals the capital investment required, as well as the amount of space needed.
In terms of space, an OPL can have 1 washer, 1 dryer and 2 team members in a 20m2 room, right up to a 200m2 installation with a multiple-machine and team complement. Everything is tailor-made for the customer. We look at what is available; if the customer doesn’t have the space, we can even offer them a ‘laundry in a box’ solution inside a container. It’s all about providing the best solution possible.
With all the equipment and labour provided, what remains the responsibility of the OPL customer?
Customers supply the necessary utilities on their premises. As part of the costing process, we inform them of the water and electricity consumption they’re likely to face by installing an OPL, but also offer tried-and-trusted, practical methodologies to ensure cost reductions where possible – from cutting down on water usage with solutions such as water re-use systems and curbing electricity consumption through the use of innovative energy-saving equipment, solar energy, heat pumps and oil-heated ironing technology, to sourcing eco-friendly chemicals.
What are the key benefits of an OPL?
• Long-term convenience: Everything stays on site, with a complete in-house installation of equipment supplied at cost, as well as a dedicated operations manager and skilled on-site team to help ensure a smooth laundry process (including full access at any given time for audits and inspections).
• Total linen management: Quick turnaround times and a ‘dirty for clean’ stock control system (where the number of dirty items collected equals the number of clean items returned) means that customers can carry less inventory. There’s no waiting for linen to be collected, laundered and returned, or the added risk of stock losses, damage and accidental mix-ups with someone else’s linen at an off-premise facility.
• Strict controls: Wash processes adhere to the strictest laundry specifications. This is particularly relevant to the healthcare sector where infection control is a big consideration. There is also treating of stains immediately, minimal re-washes and on-site mending where needed.
• Peace of mind: In case of utility disruptions, practical methodologies are put in place to ensure minimal downtime, including the sourcing of spare parts and dispatching repair and maintenance teams as and when required.
• Value for money: At the Bidvest Laundry Group, we understand that linen is a valued possession and our processes help ensure the prolonged lifespan of this asset. We believe in trading in a fair space, using a fair process, all worked out in terms of affordability.
Whatever your on-premise laundry requirements, we have the solution for you.